Return and refund policy
At Strollin, we aim to provide a smooth and trustworthy shopping experience. If something isn’t right with your order, we’re here to help.
Eligibility for Returns
You may request a return if:
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The product is damaged, defective, or incorrect
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The item is significantly different from the description
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The request is made within 3 days of delivery
To be eligible:
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Item must be unused and in original condition
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Must include original packaging (if applicable)
Return process
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Contact us at: [your email / WhatsApp] or Via Strollin App
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Provide:
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Order ID
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Issue description
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Photo/video proof
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Once approved:
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You will receive return instructions
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Replacement Policy
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If preferred, we can offer:
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Replacement of the same product
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Alternative product (if available)
Non-Returnable Items
The following items are not eligible for return:
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Digital products (once delivered/downloaded)
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Customized or made-to-order items
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Items damaged due to misuse
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Items marked as “non-returnable” at the time of purchase
Refund Policy
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After receiving and verifying the returned item:
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Refund will be processed within 5–7 business days
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Refund will be issued via:
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Original payment method
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Or store credit (if applicable)
Cancellation Policy
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Orders can be cancelled:
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Before dispatch → Full refund
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After dispatch → Cancellation depends on the product
Contact us
Get in touch so we can start working together.
